If you have received a late notice for January’s utility billing and you are sure you paid it by automatic payment through your bank, please contact the city. There is an issue between a number of banks and the processing centers that actually mail the checks, which meant that the checks were not being sent to Adair Village. This is the first time that this problem has come up and it is only with some of those who use automatic payments from your bank account. We have not had an issue with anyone who pays directly from their own checkbook.
Several residents have the issue that their automatic payment was taken out of their account but did not reach Adair Village. We can assure you that we did not receive or cash those checks. Our research and discussions with a number of your banks has shown that you will see a withdrawal of the funds with Adair Village Water as the recipient. What your bank statement or online account does not show is that the the funds are taken from your account and then, sent to a check processing company to be mailed to Adair Village. Somewhere in this process, the checks are not making it to Adair Village. City staff have had discussions with a number of banks involved with a number of accounts and those banks provided this clarifying information.
The City will not be putting late fees or shutting any of our customers who have had this problem. Please contact the City for any assistance or to answer any questions. Please remember that the City staff are working hard to help solve this problem that was not of our making.